Reporting Intellectual Property Violations
If you believe that your intellectual property rights are being infringed — including unauthorized use of trademarks, patents, or the sale of counterfeit items — please contact us with the details outlined below. All claims must be submitted by email to [email protected] and also sent in writing to our office in Hong Kong. We will review the claim and act accordingly if it is valid.
Thinkmerce Solutions Limited
Unit 1603, 16th Floor, The L. Plaza 367 – 375, Queen’s Road Central, Sheung Wan, Hong Kong
Subject line for both email and letter: “IP Infringement Claim”
Required Information for Processing Your Report:
- A clear explanation of your relationship with the rights holder (e.g., are you the IP owner or an authorized agent?)
- Detailed description of the content or product you believe violates your rights
- Exact URL(s) or SKU(s) of the item(s) in question
- Your full contact details, including name, mailing address, phone number, and email address
- Evidence supporting your claim of intellectual property ownership
Supporting Documentation:
- Copyright Claims: A copy of the copyright certificate, proof of first publication, or original version of the work
- Trademark Claims: A valid trademark registration or certificate (e.g., “XYZ™, Reg. No. 456145, registered 04/04/2019”)
- Patent Claims: A registered patent certificate or number (e.g., “XYZ Patent, Reg. No. 456145, granted 04/04/2019”)
For any further inquiries, you may reach out to us at [email protected] or send written correspondence to our main office in Hong Kong.
Qomplete.com
Unit 1603, 16th Floor, The L. Plaza 367 – 375, Queen’s Road Central, Sheung Wan, Hong Kong